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With In-App Commerce, merchants can offer almost everything, everywhere convert likes into sales in an instant. However, it doesn't come without its own set of challenges. In order to truly convince users to convert via social media, merchants need to follow a few key strategies:
In fact, the average rate of cart abandonment in the Philippines is at a whopping 88%. In order to solve common friction points and finally get your customers to convert, you can follow these five actionable tips with ChatGenie In-App Commerce:
eCommerce has played a role in trying to even out the playing field and give every business a chance to shine. A common way to sell online is through online marketplace apps. While they are certainly great ways to get access to the market, it doesn't come without its own obstacles - and most of them make a serious dent on your bottom line:
Online selling has let us see that anyone can be a business owner, especially if they have the right tools. When brick-and-mortar businesses closed down due to the worldwide lockdowns, online businesses boomed. That, in itself, changed consumer behavior for all time. Consumers now expect everything they want, when they want it.
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Apart from simplifying online money transfers from user to user, GCash has also set the stage for mainstream cashless payments and democratizing banking. However, the app has evolved even beyond that and made eCommerce easier and better than ever before. Here are three different ways GCash changes the game with In-App Commerce:
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However, now that stores have reopened, shoppers have also returned to the familiarity of in-person shopping and one would think that we are once again back to the traditional ways of shopping in-store. However, that isn’t to say customers are willing to go back to shopping as it was before online sales dominated the retail industry. Linnworks' the effortless economy reports that 76% of consumers say convenience is their priority when making a purchase.
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During last October to December, there was a rising trend that showed continuous growth and ESET earned a total of P84,413.35 that quarter. Leading payment methods like GCash and Maya showed that cashless transactions were a factor to their success.
The pandemic has awakened an urge for fitness and now that gyms, workout studios, and the like have finally reopened, interest in fitness is at an all-time high. Take advantage of that trend and make subscriptions available right inside the world’s biggest apps with ChatGenie.
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Now that physical stores have opened and consumers are heading out to resume their lives pre-pandemic, eCommerce has taken quite a hit in its rapid growth. However, just because in-store shopping is possible doesn’t mean online selling is going anywhere. Digitizing your business is still a must to ease transactions and offer the best possible shopping experience for your customers.
With the rise of smartphones and mobile apps, it's no surprise that In-App Commerce is becoming increasingly popular. In-App Commerce refers to the ability to make purchases directly from within a mobile app. This can include the purchase of physical goods, digital products, and content such as e-tickets, e-vouchers, music or ebooks, or access to premium features or services.
Thailand’s digital ecosystem and eCommerce use cases give us a preview of what the Philippines can apply to ride the post-pandemic economic growth. Last November 2022, Ragde and Nico visited Bangkok to meet potential partners and to learn and explore how we can apply their best practices to our own In-Store Commerce execution. This article contains screen recordings and detailed breakdowns of some notable execution of In-Store Commerce in Bangkok.
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ChatGenie may have begun with traditional online offerings like food and retail items but it’s definitely ideal for any industry - including Digital Products such as event tickets, memberships, subscriptions, and the like. Let us tell you about how In-App Commerce makes selling Digital Products seamless inside the world’s biggest apps.
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While Insurance companies are still not allowed to sell insurance products openly to the public, they are allowed to sell on closed communities so what better way to expand sales channels online than on the Philippines’ favorite e-wallet, GCash?
With social media posts, sponsored content, Facebook ads, influencer marketing, and all the latest marketing strategies, writing an email or marketing newsletter may seem a little old school. But with the right moves, email marketing is every bit as effective as any other method. Here are a few pointers to help ensure your emails get opened and read:
The Gift Local initiative is an effort Globe has spearheaded to help small businesses sell better, especially during the Christmas season. ChatGenie has proudly been their partner in helping entrepreneurs optimize social selling with In-App and In-Store Commerce. Merchants like Bambuhay, Ollocal, Lana, Kapelipino, Daniel Baker, Habi, Bayongciaga, Michee Mich, and Anna Magkawas were one of the first to try selling with In-Store Commerce.
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In-app commerce is where social media is used as a platform to generate sales. TikTok has adapted their app to create the TikTok shop segment, while YouTube has also been optimizing their platform to contain a call to action for product ads.
If you’re not selling inside the country’s largest mobile wallet yet then you’re definitely missing out. With 66M users and counting, it is one of the biggest Super Apps on this part of the world. So the question is, why aren’t you selling and advertising on it yet?
If your business requires any sort of inquiry, automated lead generation could be a massive boon to your company. Apart from selling traditional retail offerings online, ChatGenie also has special bundles for non-retail businesses like Service Booking, Insurance, and, yes, Lead Generation.
You’ve already grown your customer base, now what? At this point of the Sales Funnel, it’s important to find fresh streams of income to breathe new life to your business - that means looking for a new pool of potential customers or leads.
Khryzzle Hojas is our resident social media maven. Officially, she’s our Community Manager but she is so much more than that. Working at a startup means wearing multiple hats and Khryzzle is the perfect embodiment of that. Apart from coming up with ChatGenie’s social media strategy, she also has her very own business.
It can be hard work to actually convince them to consider your brand. This can be especially tough online. Brand consideration has a lot to do with the deeper aspects of your transaction. It’s no longer just about your existence but more about your value and the experience you provide. So what can you do to increase Brand Consideration?
Facebook ads can do wonders for your online business, that’s a fact. The question is how do you create the perfect ad campaign? How do you craft the ideal Facebook ad? Can you truly make a difference even with a finite budget? The answers are simple. All you need to do is sit down, nail your specifics, and execute your strategy as planned. Let’s get to it!
Manual lead generation can be a tedious task. The process can take days involving person-to-person back and forth without any guaranteed results. This is exactly why property developments like Avida, Amaia, Alveo, and Ayala Premier have chosen ChatGenie’s Inquiry Bundle to automate and streamline the process.
ChatGenie prides itself for its smooth customer transactions by avoiding having to switch Apps, or external links to process orders. Lines were moving quicker and the merchants were working more efficiently through having themselves and their menus available online as well. Social commerce through the merchants’ Mini Apps really created a new customer experience and culture by incorporating technology and the internet to daily purchasing habits. ChatGenie and Globe were able to facilitate 234 orders for this first-ever online purchasing experience at an on-ground event.
Investing strategically in ads has been key to increasing their conversion rates - without having to break the bank. Marikina Bakery was even able to increase sales to nearly P450,000 in GMV and process 1,567 orders since joining ChatGenie with just an ad investment of just P100 a day!
According to the iKala SEA Social Commerce Report 2021, there are several factors that have stopped consumers from being social commerce converts just yet. Let’s talk about how we can solve those pain points and how ChatGenie does exactly that - all without a single commission fee.
Longtime ChatGenie merchant Marikina Bakery isn't just famed for their fan-favorite bread selection but also their festive holiday sets and promos! Their goodies have been customer approved and are a great way to spread some cheer. Last year, Marikina Bakery came up with Christmas Baskets (which we may or may not have raved about 👀) Here’s how their Christmas products looked like:
With 70% of Filipino shoppers having stated that they’ve discovered purchases on Facebook, social commerce is an unmissable opportunity for all merchants. The fourth quarter is a time both dreaded and looked forward to. The key to making sure it’s the latter is to think ahead and make sure you’re ready to tackle the mega sale season with unmissable bargains and eye-catching campaigns.
NEW FEATURE ALERT! With the First-Time Customer Promo feature, you can create a special code made just for them. The process is simple and almost exactly identical to making your typical promo code. To learn how to do this for first-time customers and regular customers alike, read the simple guide below and you’ll be a promo wiz in no time.
Although our economy took a real hit during the pandemic, we have already been fighting to move on. Social commerce is a huge part of that. It has been a revolutionary part of our economic ecosystem. Social selling is what allowed countless Filipinos to adapt to the pandemic and the data can certainly back it up. iKala reports that online sales made on social media platforms soared by a record high of 129% in the first half last 2021. It is clear that social commerce has effectively democratized eCommerce and leveled the playing field for many aspiring entrepreneurs. In light of National Heroes Day, we wanted to write a little piece to thank all the modern-day heroes around us.
Without having a solid social media plan, you might be sending out mixed messages, literally and figuratively. Having unorganized content like that can work on a post-to-post basis, but you need to sit down and come up with a specific social media strategy to create an impact on a larger scale. How do you do that?
Our latest update now allows merchants like you to use the export and import feature to do batch updates for the Product Promo configuration and add product promos all at once. Your promos can be just as detailed as they would be if you set them up individually: indicate if your chosen discount type is absolute or percentage, what the absolute or percentage value would be, and which payment options they apply to.
Shopify Bundle update alert! You can now fetch shipping options (such as weight-based delivery and other third-party apps) directly from Shopify and offer them on your ChatGenie Mini App online store. To do this, just follow our easy mini guide below to activate this integration:
In addition to our list of payment options, Maya is now available for use on ChatGenie! With this integration, merchants can offer Maya and provide their own MID in the ChatGenie Payment Manager. To do this, follow these steps to activate Maya for your Mini App online store:
If you haven’t made your first sale inside the world’s biggest apps yet, we have a few tips to make your first sale. Whether you’re an online store veteran trying to get the hang of your Mini App or if you’ve just started selling online, these five surefire tips will help you get your first order!
If marketplace apps have been eating away your profit or if you’re just not making the impact you expected, here are a few reasons to try something different and start selling directly to your customers already on Super Apps like Facebook, Instagram, Viber, and GCash:
If you’re choosing between using manual order forms or redirecting to a separate website to a more automated way to sell online, we’ve compiled a few reasons to finally make the switch to using a Mini App online store. See the difference and learn why you should start selling inside the world’s biggest apps with us now:
Automating the eCommerce experience is great but sometimes your customers may not be sure how to use it. They may not even know it's there. Invest in customer education by letting them know just how easy it is to shop via ChatGenie. You can even increase conversion rates with a simple step: adding your chatstore Messenger link!
ChatGenie will receive a share of $1 million in total grant funding to further develop and expand the multi-commerce platform supporting small businesses creating online store presences inside Facebook Messenger, Instagram, Viber, GCash, and other super apps. With this funding, ChatGenie is looking to expand its platform to make it available for non-retail e-commerce businesses and online retail brands that undertake manual order processing.
Time to reinforce your Mini App with special discounts and promotions. While ChatGenie is a great way to offer accessibility to customers and streamline the entire ordering process, it’s also important to find a way to let your customers try it especially if they’ve never ordered from it before. Here are six sure-fire ways to promote your store, attract attention, and boost your sales with the ChatGenie Dashboard!
Aside from managing an agency, she also started The Kohi Klubhouse group on Facebook, and is part of Educreators of TikTok where she can help and share learnings to aspiring Filipino freelancers on bigger platforms. Her views on automating your work process lead us to a remarkable team up as Andrea and ChatGenie share the same thoughts on why you should learn how to automate.
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With multiple options available to sell online, it could come down to a game of eeny, meeny, miny, moe. This is a tricky situation you wouldn’t want to be in as the trial and error that comes right after could cost you valuable time and money.This is where being critical comes in. You’d want to filter out which solutions work best for you to seal those orders. Some questions you need to ask yourself when scouring the market for online selling platforms are:
After activating their ChatGenie Mini App Messenger online store, they were able to see immediate results and new opportunities. The Vans x Pretty Guardian Sailor Moon collection was a success and garnered 207% more than their target achievement thanks to their online launch.
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A sales funnel represents a buyer’s journey from early-stage brand discovery to final purchase. And if you’re wondering why it’s called a funnel, that’s because it’s depicted as such. It starts wide at the top and narrows down at the bottom. This portrays how merchants begin with a relatively large audience of prospective buyers before they get trimmed down to ones that are more likely to make a purchase. Get your FREE guide here.
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Today’s article highlights tips on increasing your productivity, some of which were shared by ChatGenie team members who, as business owners themselves, know a thing or two about getting things done in an orderly fashion.
Hiring a web developer for your eCommerce website is one way to do it but that may require you to shell out somewhere between P70,000 – P150,000. That’s just too much especially if you’re a small business owner. All things considered, your best bet is to use an eCommerce tool like ChatGenie as it offers a quick and affordable way to get your online store live.
It’s time to celebrate the man of the hour! With Father’s Day coming up, we’ve put together a list of great last-minute gifts you can get without leaving your home that will definitely impress your dad. From Facebook to your doorstep, your order is yours in a few clicks!
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So, you’ve just signed up for ChatGenie and activated your Mini App. Great, so what’s next? While ChatGenie helps you reach your customers on Messenger, Instagram, Viber, and GCash, it’s up to you to make the experience as seamless and approachable as possible! Let's have a rundown of five easy post activation steps, shall we?
For today’s article, we’ll be counting down the best practices when boosting Facebook posts. Often overlooked by small businesses, boosted posts are effective for amplifying the reach of your content, which falls under the first stage of the customer journey. With the simple click of a button, your posts can be seen by more people, even those that aren’t followers of your business page.
Globe Telecom is arguably one of the biggest companies in the country. Known for connecting Filipinos to the world and operating the Philippines' largest mobile network, the communications behemoth finds its growth by constantly evolving and looking for ways to innovate its offerings and products. One way they’ve found success is through ChatGenie. Their goal was to boost sales and leads by automating the eCommerce experience on Messenger.
Today, we’re giving ideas to help your business fill up your social media pages with quality content! This is important not only to attract, engage, and retain an audience, but also to establish your expertise and promote brand awareness.
Make no mistake about it: getting an online business up and running is a tall order. There’s capital to worry about first and foremost. And then there’s the actual business aspect of making sure things are in order.The early goings can be overwhelming, but you can get past the early roadblocks and run your business more smoothly if you have the right tools to back you up.
When we say you can sell inside the world’s biggest apps, we mean everything. Well, maybe not everything but definitely most! While it’s true that we got our store by helping brick and mortar stores like restaurants adapt to the increasingly difficult pandemic, there’s a lot more you can do with our multi-commerce platform. One overlooked example? Service-based companies.
Did you know that the Philippines has one of the strongest influencer cultures in the world? With 51.4% (more than double the global average!) of users following influencers, it’s no question that influencer marketing is one of the most popular strategies for both online-only and traditional brands. That said, it isn’t as simple as giving out free products to your favorite Instagram personality. Modern consumers are smart and savvy; they know when they are being sold to. There’s a lot of white noise on the interwebs so it’s also important to stay authentic, strategize smart, and stay true to your brand. Where do we start?
ChatGenie CEO Ragde Falcis talked about the budding eCommerce industry in the country during his appearance at Ground Zero, a virtual career growth conference hosted by Workbean on April 29. The pandemic proved to be pivotal to the growth of eCommerce, according to Ragde as it spurred the overnight digitization of businesses.
Here at ChatGenie, we make it a priority to ensure that merchants do as little work as possible on the backend so they can focus on more important aspects of online selling. One such example of how our team developers sought to make things easier for merchants is the Shopify Bundle. With this, existing Shopify store owners can instantly migrate their store content to start selling on ChatGenie stores inside Facebook Messenger, Instagram, Viber, and GCash.
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The ChatGenie Dashboard also lets you track all your transaction data across all your sales channels, from Facebook and Instagram to Viber and GCash! There are plenty of features for you to explore here. Let us walk you through the ChatGenie Dashboard with this detailed guide and let you know exactly how to use all our special features to truly maximize your ChatGenie Mini App online store!
One aspect that ChatGenie really helped out Plains & Prints with is managing live selling orders. Our eCommerce solution allowed customers tuning in to the brand’s live shows to easily purchase the products that caught their attention. All customers have to do is go to Plains & Prints' Facebook Messenger page to complete their transactions in one message thread.
Selling on social media has its own set of challenges. When you’re selling on social media, your visuals are everything. One of your priorities, as a social seller, is to find a way to let your brand stand out amidst the competition. Not everyone can understand how great your products are so it’s your job to show them in the best light, literally and figuratively. Here are a few easy tips to help you draw customers from the moment they take a look at your profile:
Now, why should you consider exploring more avenues for selling? This should be a no-brainer. For one, it is a proven strategy to gain more buyers and increase revenue. While a business can function just fine with one primary sales channel, adding a few more wouldn’t hurt as long as you have the means to do so. If you’re worried about there being an overlap in sales channels, don’t worry! This is a good problem to have and not something you should be agonizing over. It’s certainly better than putting all your eggs in one basket.
Have you heard the big news? Lalamove has officially joined ChatGenie as our newest logistics partner! With our latest integration, you can start using Lalamove as your courier when you send out orders without having to jump from app to app just to make a booking. Here’s a quick guide on how to choose Lalamove when shipping out orders and why Automated Delivery is going to be your new favorite thing!
Promotional offers influence the decision-making process of customers. They appeal to people’s fear of missing out. FOMO, as it’s called, makes customers want to grab on to limited offers before they slip through their fingers. It’s kind of a psychological trick if you think about it. If you’re a business looking to try out promos for the first time or if you’re seeking new ways to do it, keep reading!
With Holy Week coming up, it’s important to spend the time right. Running a business isn’t easy and all those late nights can really take a toll. No matter where you spend this long-awaited respite, make sure you do it consciously and intentionally. Here are a few tips to make the most out of the Holy Week holidays and how you can emerge a more productive version of yourself and how your business will grow from it too:
ChatGenie continues to support micro, small, and medium enterprises in their bid to transform into digital businesses.The eCommerce solution provider joined six other tech-based startups, including NextPay, Paynamics, and Peddlr, during the first run of Project Match’s Certified Digital Negosyo program. Project Match is an initiative launched by StartUp Village, a Makati City-based incubator, to link MSMEs with startups specializing in digital solutions and technology.
There’s a new innovation in town that’s lightyears ahead of its time. ShushGenie is a revolutionary eCommerce tool that’s so advanced, customers using this tool don’t even have to scroll through a shop’s product catalog to add products to a cart. To book a demo of the new ShushGenie, head on to THIS page.
To wrap up Women’s Month, we’re excited to announce that Mink will soon be #PoweredbyChatGenie! The brainchild of Rizza Lana, the mindful entrepreneur we gushed all about in our last article, Mink is an intimate skincare brand that is all about promoting self-confidence instead of taking advantage of insecurities. Inclusive in every way, Mink has an extensive line of self-care products that everyone can use - and when we say everyone, we mean it. Along with her body-positive message, Rizza also makes a conscious effort to show real bodies, not just the fair-skinned, lithe supermodel types we’re so used to seeing. Now that we’ve told you what we love about Mink’s message, let’s talk about the products that keep us coming back (and where you can get them soon!).
With over 51 million GCash users as of October 2021, merchants on GLife have an instant captive market. What’s more, GCash runs campaigns all year round, providing merchants the opportunity to increase brand recognition and get complimentary benefits worth up to P200,000.More and more merchants are looking to set up shop on GLife. If you want to join in on the online selling fun as a ChatGenie-powered GLife merchant, look no further.
Needless to say, making your first sale is momentous for your business. Not only does it put money into your cash register, but it also serves as validation. It brings optimism and reassurance that your new online business has the makings of a successful venture. And who wouldn’t want that? After all, the main reason behind starting a business is to gain profit.
Not to brag but we are as good as advertised! With our unique selling point and promises of automating the online ordering process and higher conversion rates, your business is poised for growth.If you’re still on the fence, we’ve prepared a comprehensive comparison of what life is like for merchants before and after using ChatGenie.
This Women’s Month, we continue to highlight a few of our favorite inspiring female-led businesses, the ladies behind them who shatter expectations and take charge, and how their brands are making a positive change for Filipinas everywhere.
The CG team heard our CEO and Co-founder Ragde Falcis talk about the lessons that inspire him and how we can apply them to our lives and excel in our own ways. With members from the entire company present, we discussed what it takes to be successful, the importance of creating a personal brand, and, something that any sports fan (or otherwise) can get inspired by, Mamba Mentality. Continue reading to learn a few pieces of advice that’ll help you create a culture of success for your team, reach your aspirations, or even just maximize every day you’re given.
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A big misconception with ChatGenie is that it's just another chatbot. It’s true—they both have the word chat in their names but that’s where the similarity ends.If we were to examine their definitions, we’d see a stark difference. Chatbots are computer programs designed to simulate conversation with human users whereas ChatGenie is a multi-channel commerce platform. And while they both have uses for online sellers, you’d be hard-pressed to find a solution like ChatGenie that takes the hard work out of eCommerce. It’s the complete package!
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Even YOU can start automating the entire ordering process on the messaging Super App without breaking the bank. All you need to do is set up your own Viber In-App Commerce store. Let customers browse, add to cart, and checkout all without having to leave their message thread.
To make the delivery process more seamless, ChatGenie has teamed up with GrabExpress to make it possible to have deliveries arranged without having to leave the ChatGenie online store. With this integration, customers can choose GrabExpress as a shipping option and skip manual bookings entirely. Keep reading to find out more about GrabExpress for ChatGenie and how to make your next booking!
Another woman who has a promising career in tech ahead of her is our very own Myka Colomer, ChatGenie QA Lead. In this special Team Member Feature to celebrate International Women’s Day, we take a special look at the only female member of our Development Team.
But keep in mind that Instagram is not just for marketing. With the right mindset and tools, it can be the headquarters of a full-fledged online store complete with all the components that make up a traditional physical store. Want to start selling on the app now? Stick around to gain insights on building the parts that make up a great Instagram store.
Instagram belongs to the list of the most popular social networks in the world. It’s a good thing ChatGenie has the tools to make your IG store a reality in just a few clicks! To learn the setup process and what you’ll need, check out the rest of this article.
ChatGenie’s inclusion in the DTI program reflects its commitment to allowing merchants of all sizes to sell inside the world’s biggest apps like Facebook Messenger, Instagram, Viber, and GCash. The startup continues to grow after securing additional funding as part of Accelerating Asia’s US$20 Million Fund ll Investment. Currently, ChatGenie developers are working on enabling local merchants to sell in TikTok.
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Here at ChatGenie, one of the many things that keep us going is the thought of empowering local business owners. With that in mind, we created the MSME Booster Program to help boost businesses of all sizes and industries by giving them a chance to optimize their eCommerce with us for free. In this series, we’ll be taking a look at some of our favorite MSME merchants and how they have fared since they’ve been #PoweredByChatGenie. We’ll be starting the series with Yes Efren’s Special BBQ, a homegrown classic that has almost 30 years of history to back it up.
As online sellers, you’ve probably come across difficulties in managing your online store. May it be through keeping up with unanswered inquiries, updating your social media posts and, of course, addressing customer feedback or responding to concerns. It can get a bit overwhelming sometimes.ChatGenie understands the pain you’re going through! We compiled the most common challenges business owners face and ways for you to overcome them with the help of ChatGenie!
ChatGenie concluded its eCommerce webinar with Seamless Asia on Feb. 10. Can’t get enough of ChatGenie? You’re in luck because we have a product demonstration webinar coming up on Feb. 28. Register for the FREE online event here: https://bit.ly/ChatGenieWebinarDemo.
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