We deploy autonomous AI agents to automate complex operations.
In customer support, they cut costs 77% while achieving 98% accuracy across thousands of daily interactions.
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High-volume, repetitive tasks with clear metrics—the perfect proving ground for Agentic AI.
Teams drown in 10,000+ daily tickets across channels, causing delays and customer frustration.
Large teams, high turnover, endless training — massive budgets with no quality guarantee
Agent performance varies wildly, creating inconsistent experiences and unpredictable service standards.
ChatGenie designs, builds, and deploys agentic workflows that automate low-risk conversations and route higher-risk cases with guardrails and clear handoffs.
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Our dual-agent architecture automatically classifies and routes tickets based on risk level, ensuring optimal handling for every customer interaction.
AI agents independently resolve low and medium-risk tickets while intelligently escalating complex cases to human specialists when needed.
Connects to your CRM, ticketing, and databases via MCP—no custom API work required.
Use AI to answer, route, and resolve voice calls with faster, more personalized support.
Book A DemoA leading Southeast Asian mobility platform deployed ChatGenie to transform their customer support operations.
Motorcycle Ride-Hailing Platform | 10,000+ Daily Support Tickets
Massive cost savings from automation
From 39 agents to 9 specialists
Maintained throughout deployment
From mobility to logistics to financial services to telecommunications, enterprise teams across the Philippines rely on ChatGenie to run their customer support operations.
"ChatGenie transformed our entire support operation. We went from managing a team of 39 agents to just 9 specialists, while actually improving our response times and customer satisfaction. The AI handles routine cases flawlessly, and our team can now focus on the complex issues that truly need human expertise. This wasn't just an efficiency gain—it was a complete operational transformation."
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Everything you need to deploy, manage, and optimize AI-powered customer support.
Deploy ChatGenie within your own infrastructure for maximum data security and compliance with enterprise requirements.
Native integrations with existing CRM, ticketing systems, and communication platforms. Deploy in days, not months.
Real-time dashboards tracking agent performance, resolution rates, customer satisfaction, and operational efficiency.
Train AI agents on your specific products, policies, and brand voice to deliver perfectly aligned customer experiences.
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Automatically scale AI capacity based on demand fluctuations, ensuring consistent performance during peak periods.
Bank-grade encryption, role-based access control, audit logs, and compliance with international data protection standards.
Your CIO can sleep at night. ChatGenie is built on enterprise-grade security infrastructure with the certifications, controls, and deployment flexibility that technology leaders require before saying yes.
Independently audited information security management systems—not just product claims, but organizational commitment.
SOC 2, GDPR, Philippine Data Privacy Act. Designed to support industry-specific regulations including financial services and healthcare.
You own your data—always. Never used to train models for others. Secure deletion upon contract termination with written confirmation.
Flexible pricing designed for medium-sized businesses and large enterprises.
Everything you need to know about deploying ChatGenie across your support operations.
Most enterprises are fully deployed within 2-4 weeks. Our implementation process includes: system integration (1 week), AI training on your data (1 week), testing and optimization (1 week), and gradual rollout with monitoring. We provide dedicated implementation specialists throughout the entire process
ChatGenie implements bank-grade security including end-to-end encryption, role-based access control, comprehensive audit logging, regular penetration testing, and compliance with SOC 2, GDPR, and ISO 27001 standards. For enterprises requiring maximum security, we offer on-premise deployment within your own infrastructure
Yes. ChatGenie offers native integrations with major CRM platforms (Salesforce, HubSpot, Zendesk), communication channels (WhatsApp, Facebook Messenger, web chat), and ticketing systems. We also provide REST API access for custom integrations with your proprietary systems.
ChatGenie augments your team rather than replacing it. AI agents handle routine, repetitive tickets, allowing your human specialists to focus on complex issues requiring empathy, creativity, and critical thinking. Most clients reorganize their teams into specialized roles that provide higher value and job satisfaction.
We train the AI agents specifically on your product knowledge base, support policies, brand voice, and historical ticket data. During implementation, we conduct extensive testing and refinement. Once deployed, the system continuously learns from feedback and edge cases, with human specialists reviewing complex decisions to ensure ongoing accuracy improvement.
Based on our enterprise deployments, clients typically see 60-80% reduction in operational costs, 50% faster response times, and 20-30% improvement in customer satisfaction scores within the first 6 months. The exact ROI depends on your current ticket volume, team size, and operational complexity. We provide detailed ROI projections during the sales process.
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October 28, 2026 7:56 PM
Public leaderboards tell you how a model does on someone else's test. At SOFTCON 2026, I shared how we choose models at ChatGenie instead: with evals built on our own customer conversations, scored against what our enterprise clients actually need. Here is the talk in short, with the slides.
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October 21, 2026 4:51 PM
ChatGenie is joining SOFTCON 2026, the Philippine Software Industry Conference, happening on October 26–28, 2026, under the theme “Horizon: Crossing Into What's Next.”Organized by the Philippine Software Industry Association (PSIA), SOFTCON brings together software engineers, technology leaders, innovators, and industry professionals to explore emerging technologies and the future of software development.This year, Ragde Falcis, CEO and Co-founder of ChatGenie, will join the conference as a speaker to share practical insights from ChatGenie's experience developing, evaluating, and deploying Agentic AI systems for enterprise customer support.
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October 15, 2026 4:12 PM
Tritel and ChatGenie have signed a reseller agreement to make agentic AI customer engagement solutions more accessible to Philippine enterprises seeking to improve service delivery and operational efficiency.The partnership expands Tritel’s enterprise solutions portfolio with ChatGenie’s AI-powered customer engagement and automation capabilities. It brings together two areas of expertise: Tritel’s experience in business communications and contact center technologies, and ChatGenie’s focus on designing and deploying agentic AI systems for enterprises.
Join leading enterprises using ChatGenie to automate operations, reduce costs, and scale efficiently. Starting with customer support—expanding to transform your entire operation.
