We deploy autonomous AI agents that think, decide, and act independently to solve complex business operations. Currently focused on customer support — where we've achieved 77% cost reduction and 98% accuracy across thousands of daily interactions.
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High-volume, repetitive tasks with clear metrics—the perfect proving ground for Agentic AI.
Teams drown in 10,000+ daily tickets across channels, causing delays and customer frustration.
Large teams, high turnover, endless training — massive budgets with no quality guarantee
Agent performance varies wildly, creating inconsistent experiences and unpredictable service standards.
ChatGenie designs, builds, and deploys agentic workflows that automate low-risk conversations and route higher-risk cases with guardrails and clear handoffs.
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Our dual-agent architecture automatically classifies and routes tickets based on risk level, ensuring optimal handling for every customer interaction.
AI agents independently resolve low and medium-risk tickets while intelligently escalating complex cases to human specialists when needed.
Connects to your CRM, ticketing, and databases via MCP—no custom API work required.
A leading Southeast Asian mobility platform deployed ChatGenie to transform their customer support operations.
Motorcycle Ride-Hailing Platform | 10,000+ Daily Support Tickets
Massive cost savings from automation
From 39 agents to 9 specialists
Maintained throughout deployment
By deploying ChatGenie's agentic AI system, the client reduced their support team by 77% while handling the same volume of tickets with higher accuracy. The platform now autonomously manages routine inquiries, freeing human specialists to focus on complex, high-value customer interactions.
Everything you need to deploy, manage, and optimize AI-powered customer support.
Deploy ChatGenie within your own infrastructure for maximum data security and compliance with enterprise requirements.
Native integrations with existing CRM, ticketing systems, and communication platforms. Deploy in days, not months.
Real-time dashboards tracking agent performance, resolution rates, customer satisfaction, and operational efficiency.
Train AI agents on your specific products, policies, and brand voice to deliver perfectly aligned customer experiences.
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Automatically scale AI capacity based on demand fluctuations, ensuring consistent performance during peak periods.
Bank-grade encryption, role-based access control, audit logs, and compliance with international data protection standards.
From mobility to logistics to financial services to telecommunications, enterprise teams across the Philippines rely on ChatGenie to run their customer support operations.
"ChatGenie transformed our entire support operation. We went from managing a team of 39 agents to just 9 specialists, while actually improving our response times and customer satisfaction. The AI handles routine cases flawlessly, and our team can now focus on the complex issues that truly need human expertise. This wasn't just an efficiency gain—it was a complete operational transformation."
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Your CIO can sleep at night. ChatGenie is built on enterprise-grade security infrastructure with the certifications, controls, and deployment flexibility that technology leaders require before saying yes.
Independently audited information security management systems—not just product claims, but organizational commitment.
Guard Agent filters every response for policy violations and sensitive data before reaching customers. No hallucinations, no data leaks.
Deploy within your own infrastructure for maximum control. Your data never leaves your environment.
SOC 2, GDPR, Philippine Data Privacy Act. Designed to support industry-specific regulations including financial services and healthcare.
Role-based permissions, comprehensive logging, and full transparency into every AI decision and system interaction.
You own your data—always. Never used to train models for others. Secure deletion upon contract termination with written confirmation.
Flexible pricing designed for medium-sized businesses and large enterprises.
Most enterprises are fully deployed within 2-4 weeks. Our implementation process includes: system integration (1 week), AI training on your data (1 week), testing and optimization (1 week), and gradual rollout with monitoring. We provide dedicated implementation specialists throughout the entire process
ChatGenie implements bank-grade security including end-to-end encryption, role-based access control, comprehensive audit logging, regular penetration testing, and compliance with SOC 2, GDPR, and ISO 27001 standards. For enterprises requiring maximum security, we offer on-premise deployment within your own infrastructure
Yes. ChatGenie offers native integrations with major CRM platforms (Salesforce, HubSpot, Zendesk), communication channels (WhatsApp, Facebook Messenger, web chat), and ticketing systems. We also provide REST API access for custom integrations with your proprietary systems.
ChatGenie augments your team rather than replacing it. AI agents handle routine, repetitive tickets, allowing your human specialists to focus on complex issues requiring empathy, creativity, and critical thinking. Most clients reorganize their teams into specialized roles that provide higher value and job satisfaction.
We train the AI agents specifically on your product knowledge base, support policies, brand voice, and historical ticket data. During implementation, we conduct extensive testing and refinement. Once deployed, the system continuously learns from feedback and edge cases, with human specialists reviewing complex decisions to ensure ongoing accuracy improvement.
Based on our enterprise deployments, clients typically see 60-80% reduction in operational costs, 50% faster response times, and 20-30% improvement in customer satisfaction scores within the first 6 months. The exact ROI depends on your current ticket volume, team size, and operational complexity. We provide detailed ROI projections during the sales process.
Join leading enterprises using ChatGenie to automate operations, reduce costs, and scale efficiently. Starting with customer support—expanding to transform your entire operation.
