Shopping on social isn’t as friction-free as you’d expect it to be. According to the iKala SEA Social Commerce Report 2021, there are several factors that have stopped consumers from being social commerce converts just yet. Let’s talk about how we can solve those pain points and how ChatGenie does exactly that - all without a single commission fee.
Keep your profit all to yourself this holiday season and read the reasons potential customers avoid social commerce and the ways our multi-commerce platform upgrades the traditional eCommerce experience and solves it:
54% say expensive shipping options is what makes them hesitate from shopping online while 28% of consumers think limited shipping options are the problem.
The leading consumer pain point based on the report is expensive shipping options. With the variety of courier and fulfillment partners in the market, this should not be a hindrance in today's modern world of eCommerce. However, the common pain point is the limited choices when it comes to certain social commerce platforms or stores. We make sure that’s never an obstacle when it comes to our merchants.
With ChatGenie, you’re able to choose from a variety of integrated automated shipping options including leading partners like GrabExpress, Lalamove, and pandago. This even makes it possible to offer same-day delivery, a necessity in today’s age of hyperconvenience and a rarity amongst online marketplaces. Aside from these, you also have the opportunity to offer any shipping partner (J&T, GogoExpress, etc.) or even self-pickup.
31% of consumers say the lack of online tracking is what’s stopping them from making an online purchase.
Online tracking is an absolute must when it comes to orders of all kinds and sizes and the lack of this can make it difficult for both merchant and client. ChatGenie makes it simple with integrated and automated live tracking and step-by-step notifications that go straight to your Messenger or email. With this feature, you’ll no longer need to reach out to your customers to give them order updates and delivery information. ChatGenie does it for you!
23% of shoppers say the lack of payment options is their issue when shopping online.
Every shopper is different so we take that into consideration when creating our multi-commerce platforms. You can be the one to choose what payment options you would like to offer. We’ve integrated a wide array of secure and reliable payment partners like GCash, Maya, PayMongo, and BPI Online Banking to make it easier for you. You can also still offer traditional payment methods like bank deposits while still making it easier for you. With our payment manager, you and your customer will no longer have to jump from app to app just to make a purchase. Another tip is to offer more payment choices to your customers to increase conversion rates. As a merchant, late disbursements may also be a concern. With ChatGenie, you can trust you’ll get your commission-free disbursements weekly.
17% of respondents claimed difficult checkout processes is what makes them think twice about online commerce.
With our built-in Mini App online store, your customers can make a purchase in just a few taps. With a chatstore, you are easily able to convert ad interest into actual sales or capture interested customers within your DM’s. Shopping is even simpler for repeat customers as they have the option to securely save their customer details and delivery address for their next order. Customers are also able to easily view their cart contents and previous orders from within their messaging threads. Doesn’t that make checkouts a no-brainer?
100% of merchants dislike commission fees.
Okay, the iKala report didn’t tell us that - but they didn’t have to! I think everyone will agree that what most have considered a necessary evil when it comes to selling online is exorbitant commission fees. Well, that stops with us. All we charge is a P15 convenience fee to every successful order, no matter the total amount. ChatGenie is and always will be 100% commission free so you can keep your profits to yourself this coming mega sale season and every purchase after!
Sign up to ChatGenie for FREE and sell inside Messenger today!