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Streamlining Product Pricing To Reduce Friction in Online Payment Options

Starting on the week of July 17, we will be streamlining product pricing for different online payment options in order to reduce customer friction caused by displaying online payment processing fees separately. Despite not having commission fees, customers perceive the checkout process as more expensive when they see the pricing breakdown. We want to simplify pricing so customers don't get the impression that shopping via In-App Commerce is more expensive than through marketplaces and the like.

Commission and Transaction Fees: Are Marketplace Fees Taking Up Your eCommerce Profits?

eCommerce has played a role in trying to even out the playing field and give every business a chance to shine. A common way to sell online is through online marketplace apps. While they are certainly great ways to get access to the market, it doesn't come without its own obstacles - and most of them make a serious dent on your bottom line:

Is Automated Lead Generation Ideal For Your Business?

If your business requires any sort of inquiry, automated lead generation could be a massive boon to your company. Apart from selling traditional retail offerings online, ChatGenie also has special bundles for non-retail businesses like Service Booking, Insurance, and, yes, Lead Generation.

November 10, 2022

Offer Promos to Your First Time Customers - Here's How!

NEW FEATURE ALERT! With the First-Time Customer Promo feature, you can create a special code made just for them. The process is simple and almost exactly identical to making your typical promo code. To learn how to do this for first-time customers and regular customers alike, read the simple guide below and you’ll be a promo wiz in no time.

September 2, 2022

An Ode to Our Modern-Day Heroes

Although our economy took a real hit during the pandemic, we have already been fighting to move on. Social commerce is a huge part of that. It has been a revolutionary part of our economic ecosystem. Social selling is what allowed countless Filipinos to adapt to the pandemic and the data can certainly back it up. iKala reports that online sales made on social media platforms soared by a record high of 129% in the first half last 2021. It is clear that social commerce has effectively democratized eCommerce and leveled the playing field for many aspiring entrepreneurs. In light of National Heroes Day, we wanted to write a little piece to thank all the modern-day heroes around us.

August 29, 2022

Batch Promo Upload Guide

Our latest update now allows merchants like you to use the export and import feature to do batch updates for the Product Promo configuration and add product promos all at once. Your promos can be just as detailed as they would be if you set them up individually: indicate if your chosen discount type is absolute or percentage, what the absolute or percentage value would be, and which payment options they apply to.

Automating your process in the eyes of a Marketing Strategist

Aside from managing an agency, she also started The Kohi Klubhouse group on Facebook, and is part of Educreators of TikTok where she can help and share learnings to aspiring Filipino freelancers on bigger platforms. Her views on automating your work process lead us to a remarkable team up as Andrea and ChatGenie share the same thoughts on why you should learn how to automate.

Post Mini App online store Activation Guide

So, you’ve just signed up for ChatGenie and activated your Mini App. Great, so what’s next? While ChatGenie helps you reach your customers on Messenger, Instagram, Viber, and GCash, it’s up to you to make the experience as seamless and approachable as possible! Let's have a rundown of five easy post activation steps, shall we?

ChatGenie Dashboard Features

The ChatGenie Dashboard also lets you track all your transaction data across all your sales channels, from Facebook and Instagram to Viber and GCash! There are plenty of features for you to explore here. Let us walk you through the ChatGenie Dashboard with this detailed guide and let you know exactly how to use all our special features to truly maximize your ChatGenie Mini App online store!

Product Batch Upload Guide

ChatGenie’s latest feature now allows merchants like you to add products in bulk by simply uploading a CSV file! This comes especially handy for businesses with big product lists that have to be uploaded one by one. Let’s get right to it!

What's Driving the Rise of Social Commerce

Make no mistake: social commerce is the new norm. Wondering what kickstarted it all? Keep reading and maybe you’ll realize that you too should jump on the social commerce train.

ChatGenie vs. Chatbots: What's the Difference?

A big misconception with ChatGenie is that it's just another chatbot. It’s true—they both have the word chat in their names but that’s where the similarity ends.If we were to examine their definitions, we’d see a stark difference. Chatbots are computer programs designed to simulate conversation with human users whereas ChatGenie is a multi-channel commerce platform. And while they both have uses for online sellers, you’d be hard-pressed to find a solution like ChatGenie that takes the hard work out of eCommerce. It’s the complete package!

A Customer’s Guide on ChatGenie for GrabExpress

To make the delivery process more seamless, ChatGenie has teamed up with GrabExpress to make it possible to have deliveries arranged without having to leave the ChatGenie online store. With this integration, customers can choose GrabExpress as a shipping option and skip manual bookings entirely. Keep reading to find out more about GrabExpress for ChatGenie and how to make your next booking!

Social Commerce is Here—Time to Get With the Program

Facebook is one of the logical starting points for an eCommerce retailer. With it, merchants can engage in social-first approaches like behind-the-scenes livestreams and live selling, which is a common practice in the Philippines. The expansion of Facebook Marketplace from peer-to-peer shopping to include merchant selling further reinforces the platform’s viability for online selling.

February 1, 2022

5 Ways to Convert Food Delivery App Customers Into Yours

The best way to make the most of food delivery app partnerships is to convert the customers you got from them into your own. This way your business can thrive without relying on a third-party delivery service and avoid having its profits sapped.

January 27, 2022

Crazy About Paper is your one-stop stationery shop.

Browse their wide selection of journaling needs including everyone’s favorite Belle de Jour planners.

January 21, 2022

Are Food Delivery Apps Eating Away Your Profit? Here's What You Should Do

Given the additional costs that come with food delivery app partnerships, it is only normal to think twice before jumping on the bandwagon. But that indecision should not be based off the fact that these platforms take away from one’s revenue because they are not actually meant to serve as primary revenue channels.

January 15, 2022