ChatGenie helps enterprises design and deploy agentic AI systems that understand conversations, retrieve the right information, take action, and work alongside human teams.
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ChatGenie runs AI agents across Messenger, WhatsApp, webchat, and email. They resolve customer requests, hand off to your team when needed, and show you what customers need, how they feel, and how accurately the AI answers.
Every customer conversation, in one inbox.
ChatGenie brings Facebook Messenger, WhatsApp, website chat, and email into a single inbox where AI and your agents work side by side. Your team stops switching between apps. Filter by channel to focus on what matters, and see each customer's profile right next to the conversation.
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It reads each message the way your best agent would.
Before it replies, ChatGenie's AI identifies who the customer is, what they need, and how they feel. It does this even when the customer sends a screenshot instead of typing. Each message is screened by a Guard Agent and resolved by an Orchestrator Agent, a two-agent design that keeps answers safe and fast.
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Start with AI as your agents' assistant. Move to full automation when you're ready.
In Copilot mode, ChatGenie drafts replies and your agents approve them. In Autopilot mode, ChatGenie replies and resolves conversations on its own. You choose which channels the AI covers and how it behaves, so automation grows at the pace your business is comfortable with.
Your AI support agent, now on the phone.
ChatGenie is extending AI support to voice, so customers who call get the same fast, accurate help as customers who chat. We are currently running a series of pilots with select enterprises.
Interested in a pilot? Contact us to explore bringing AI voice support to your customer hotline.
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Don't take our word for the AI's accuracy. Measure it.
ChatGenie tests its own answers against your real customer questions and scores every response. Import a dataset of questions with expected answers, run an evaluation, and an AI judge grades each reply for correctness. Rerun it after every knowledge base or settings change to prove quality before customers see it.
We test in the open. We benchmarked 5 leading AI models across 102 real production scenarios. Read the benchmark
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Find the questions your knowledge base can't answer yet.
ChatGenie's Knowledge Gap Identifier spots customer questions the AI couldn't answer well and shows you exactly what content to add. Your knowledge base improves from real conversations, not guesswork. Managing FAQs is fast, whether you change one answer or hundreds.
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Know how every customer felt, and catch unhappy ones before they leave.
ChatGenie's CSAT AI Agent sends a satisfaction survey at the right moment in each conversation. When a customer gives a low score, it escalates the case to your team automatically. Every score feeds a live report so you can see where service is slipping.
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See what customers ask about most, how they feel, and how both change over time.
Every conversation ChatGenie handles becomes data. Sentiment reports show the mood of your customers. Category analytics show which topics drive volume. Use both to fix the root causes of contacts, not just answer them faster.
Start conversations, not just answer them.
ChatGenie lets you reach customers first with broadcast messages and manage your Meta ad campaigns from the same platform. The conversations your campaigns start land in the same inbox your AI already handles.
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Know exactly what your AI support costs, down to each response.
ChatGenie's Cost Explorer shows how many response credits you've used, where they went, and how many remain. Finance teams get a clear usage trail with no billing surprises.
Everything you need to deploy, manage, and optimize AI-powered customer support.
Deploy ChatGenie within your own infrastructure for maximum data security and compliance with enterprise requirements.
Native integrations with existing CRM, ticketing systems, and communication platforms. Deploy in days, not months.
Real-time dashboards tracking agent performance, resolution rates, customer satisfaction, and operational efficiency.
Train AI agents on your specific products, policies, and brand voice to deliver perfectly aligned customer experiences.
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Automatically scale AI capacity based on demand fluctuations, ensuring consistent performance during peak periods.
Bank-grade encryption, role-based access control, audit logs, and compliance with international data protection standards.
Flexible pricing designed for medium-sized businesses and large enterprises.
Join leading enterprises using ChatGenie to automate operations, reduce costs, and scale efficiently. Starting with customer support—expanding to transform your entire operation.
