Welcome to the latest part of our Team Member Profile series, where we put the spotlight on the people behind ChatGenie. For this in, we’ll be focusing on Patricia Liwanag, our Customer Success Manager.
Follow this series to get to know everyone on the team, pick up pieces of advice on tech and business, and hopefully - be inspired!
Pat Liwanag’s passion for working in the tech industry led her to ChatGenie. After having a difficult few months due to the economic downturn, she truly felt difficulty finding the right job. Not willing to settle for any other job, she had a hard time, especially considering the Philippines still has a developing AI industry and the jobs offered can be limited. One day, Pat found ChatGenie on Kalibrr, the Filipino job search app. The day after her interview, she got hired and the rest is history.
Pat is in charge of all ChatGenie client accounts. She acts as the main point of contact in all matters relating to client concerns and needs. She helps them find solutions to any issues they may encounter, ensuring to maintain a positive relationship with them to achieve long-term partnerships. This was far from her college degree. A graduate of Secondary Education Major in English at De La Salle Lipa, Pat had never expected to be sucked into the world of AI and tech. But once she discovered her interest in the field of AI, there was no turning back. She promptly enrolled herself in a project management course at Shaw Academy and attended online training classes online including courses on LinkedIn Learning.
While she just started working at ChatGenie recently, she already had 5 years of experience in the AI field as a Conversation Designer for various startups. Similar to her current responsibilities, she was in charge of a lot more than tech. She spearheaded client concern management, handled client pitches, and even made sure to be on top of every detail to keep every client's online conversations as seamless as possible. Like many of our team members, she’s used to wearing multiple hats: an essential to working in any startup or small business.
From your unique perspective working behind the scenes, what do you expect for the future of eCommerce?
With this, I’m expecting that it would gain more popularity in the next few years, both locally and abroad.”
What are your tips for lasting eCommerce growth for budding entrepreneurs?
“Continue investing in eCommerce, especially social commerce! If this is not taken into account, you will lose many customers who are looking for an easy, fast, and convenient purchase from the comfort of their own homes.
As part of this series, we get to ask each member of the team five rapid-fire questions to spice things up. Keep reading as some of the answers might surprise you.
If you weren't working here, what job would you have?
I think I would still be working in the AI industry designing AI conversations, mapping out customer journeys and user experiences.
What are your ChatGenie merchant top picks?
I have three top picks. First, Marikina Bakery… I love their bread, especially the Spanish bread! Detail Cosmetics for their fresh filter foundation. I also love Jacob’s Gourmet Foods for their Spicy Bagoong and Sukang Masarap.
If you could only eat one thing for the rest of your life, what would it be?
Who inspires you the most?
My mom and my dad are my best inspiration ever. They are my pillars of strength and I cannot thank them enough for working hard to be able to provide their 4 children with everything they need.
If you could live anywhere in the world, where would that be?
South Korea (to see BTS, Blackpink, and a lot of oppas!)
We are looking for tech-savvy go-getters who are interested in helping us work towards our goal of building the next generation of social commerce. If you’re interested to join a team at the forefront of the Mini App revolution in the Philippines, submit an application here now!